Describes the ways in which a family therapy agency adjusted to family needs in Israel during the Gulf War, helping them to deal with the impact of tension and insecurity and the special condition of a war in which they could not take part. The therapeutic interventions were done by phone and followed a crisis intervention model. Clinical data obtained from 50 phone calls were divided into 4 domains: identifying information, description of the problem, intervention, and therapist evaluation. Problems were classified as individual, systemic, or mixed in nature. Intervention focused on supportive activities, exploration of possible solutions, and support in taking action; it most often required 15-20 min, and most problems were resolved in 1 call. Therapists stressed the normalcy and competence of the family in the stressful situation and suggested that in similar situations in the future, a follow-up call should be made after the initial call.